Build a rich and long-lasting relationship with your customers by combining Digital and Mobile.
With the After-Sales Assistant, your customers can access their file and book a workshop appointment online. This means that customers can be actively received via tablet as soon as they set foot inside the dealership.
Strengths of the After-Sales Assistant
Digitalization of the after sales service
Active reception on tablet
Customized for your brand
The benefits of the After-Sales Assistant
Digital environment fully shared with the customer
All workshop management: appointment, reception, repair order, delivery of the vehicle; the entire process is shared digitally (sms, e-mails, dedicated portal, etc.) between the dealer and the customer.
Saves time through mobility
Managers can carry out a multitude of tasks on their mobile device (tablets for example):
from the reception of the scanned car to the digital checklist, and will know how to send photos or videos originating in the checklist to the customer; this makes for a more active communication and saves time.
Tracks the vehicle status in real-time.
Customers are kept informed by various channels as to the most recent news, updates or incidents concerning their vehicle; this makes for greater trust and security between the customer and the workshop.
Tool customization for single or multi-brand Workshops
You can customize the tool to fit a single or multi-brand shop floor environment.
Not only graphically, but also in terms of user experience and functionality.
Features of the After-Sales Assistant
Active digital reception
• Scanning of license plates from mobile devices.
• List of Workshop appointments in real time.
• Interactive vehicle file.
• Multimedia damage report.
• Built-in video review.
• Reservation of a replacement vehicle.
• Real-time reporting.
Two-way communication with the customer
• Online Appointments for vehicle servicing.
• Online communication channel with customers for any information concerning their vehicle.
• Information videos on the condition of the vehicle.
• Customer’s personal space on the website with all the information related to its management, in real time.
Interfaces
• Interfaces with DMS on the market (ask us).
• Interface of your Brand (ask us).
• Integration with the Digital Workshop module in order to manage the workshop.
• Integration with the Digital Signature module in order to approve contractual documents, repair orders, contracts.
Safety at the highest level
• All information contained in the application is protected by an SSL security certificate.
• The production infrastructure is hosted in two different external data centres.
• Up Time guaranteed by contract (SLA).
• Imaweb complies with the ISO 27001 standard for information security management.
